Quality: More organizations will publicly rate physicians’ and hospitals’ customer satisfaction

Consumers will be able to see how patients feel about the care they received from physicians and hospitals. The more information consumers have, the better the health care markets will work. -more-

 

Consumers will be able to see how patients feel about the care they received from physicians and hospitals. The more information consumers have, the better the health care markets will work.

Robert Center, M.D. comments on the problems he anticipates with having to deal with report cards.

These are legitimate concerns, but the report cards still make a lot of sense, if consumers are to make intelligent decisions when they shop for providers.

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